GCC consumers demand clear value as loyalty programmes evolve, Dragonpass finds
Dragonpass, a global provider of travel and lifestyle loyalty solutions, has released the GCC findings from its Loyalty Index, part of a wider global benchmark study examining how consumers perceive, engage with and extract value from loyalty programmes worldwide. Unlike traditional assessments focused on points accumulation or programme enrolment, the Loyalty Index offers a deeper […]
03 February, 2026

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Dragonpass, a global provider of travel and lifestyle loyalty solutions, has released the GCC findings from its Loyalty Index, part of a wider global benchmark study examining how consumers perceive, engage with and extract value from loyalty programmes worldwide.
Unlike traditional assessments focused on points accumulation or programme enrolment, the Loyalty Index offers a deeper analysis of the behaviours, expectations and motivations shaping consumer loyalty today. The GCC results shed light on how loyalty dynamics are evolving across the region and outline what brands need to do to stay relevant in an increasingly competitive landscape.
At a time when loyalty programmes are widely available but genuine loyalty is harder to secure, the index provides fresh insight into the factors that drive long-term engagement, as well as the triggers that cause loyalty to weaken or break.
Three loyalty drivers shaping the GCC
A key finding from the GCC Loyalty Index is the emergence of three dominant “loyalty languages” influencing consumer behaviour across the region. Transactional rewards account for 34 per cent, reflecting a strong preference for clear and tangible benefits in exchange for loyalty. Trust follows at 24 per cent, highlighting the importance of consistency, reliability and respect in strengthening brand relationships. Recognition, at 14 per cent, underscores the value consumers place on brands that treat them as individuals and demonstrate an understanding of their needs.
Together, these drivers form a framework for brands looking to build stronger and more resilient customer relationships in the GCC.
The findings show that loyalty in the GCC is largely rational and value-driven. More than eight in ten consumers (82 per cent) say perks play an important role in their decision to engage with a loyalty programme, reinforcing the importance of simple, tangible and easy-to-redeem benefits over abstract brand messaging.
Clarity and trust also play a critical role. Around 77 per cent of respondents say understanding a brand’s identity and personality is important before committing their loyalty, pointing to the need for transparency, consistent communication and clear positioning alongside rewards.
While travel remains a cornerstone of loyalty in the GCC, the index highlights a clear shift toward everyday lifestyle benefits. Dining has emerged as the most frequently redeemed perk, with about half of respondents using dining-related offers in the past year.
Hotel benefits and airport lounge access continue to be widely used, with close to four in ten consumers engaging with each. At the same time, wellness-related perks such as spa and fitness offers are gaining traction, with more than a quarter of respondents now redeeming these benefits.
The study reveals notable differences in loyalty behaviour across age groups. Consumers aged 18 to 24 are the most likely to switch brands, the least aware of available perks and the most frustrated with loyalty programmes, indicating a disconnect between existing offerings and younger consumers’ expectations.
Those aged 35 to 44 represent a loyalty “sweet spot”, showing higher engagement and awareness, but also increasing demands for stronger value. Consumers aged 45 and above tend to be more habitually loyal, although they remain open to switching when presented with more relevant or compelling benefits.
These contrasts underline the growing need for personalised loyalty strategies, as uniform programmes struggle to address increasingly diverse consumer expectations.
A new regional benchmark

“The GCC Loyalty Index was created to answer a fundamental question: what does loyalty really mean to consumers today?” said Andrew Harrison-Chinn, chief marketing officer, Dragonpass. “Our findings show that loyalty in the GCC is sophisticated, pragmatic and constantly evolving. Consumers are clear about what they value, and they are willing to engage – but only when the value exchange is fair. With the Loyalty Index, we aim to give brands a new benchmark to measure, rethink and strengthen loyalty strategies across the region.”
The GCC Loyalty Index will serve as an ongoing benchmark, with future editions tracking how loyalty expectations change as consumer behaviour, technology adoption and lifestyles continue to evolve.
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