Dubai Police handled 1.46m calls in Q4 while cutting response times
The Command-and-Control Centre remains the central hub for managing emergency and non-emergency reports, acting as the first point of contact for the public and ensuring incidents are assessed, prioritised, and resolved efficiently
26 January, 2026
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Dubai Police reinforced its reputation for operational excellence in the fourth quarter of 2025, with its Command-and-Control Centre handling more than 1.46 million calls while maintaining one of the fastest emergency response times globally.
Dubai Police reviewed the operational readiness of its General Department of Operations during a Q4 2025 performance assessment meeting, with a focus on preparedness for emergencies, disasters, and adverse weather conditions. The review highlighted efficient patrol deployment, rapid response to emergency reports, and continued efforts to safeguard critical locations and public assets across the emirate.
The assessment was led by Hareb Al Shamsi, Deputy Commander-in-Chief for Criminal Sector Affairs, and attended by Saif Muhair Al Mazroui, Assistant Commander-in-Chief for Operations; Mohammad Al Muhairi, Acting Director of the General Department of Operations; Ahmad Al Muhairi, Director of the Inspection and Control Department; alongside a number of senior officers.
Faster response times amid rising call volumes
Operational data presented during the meeting showed that 99.5 per cent of emergency calls were answered within less than 10 seconds during Q4 2025, a significant improvement compared to 91.1 per cent recorded in the same period of 2024. The performance was achieved despite a sharp increase in call volumes, underscoring Dubai Police’s ability to sustain rapid response standards under growing demand.
The Command-and-Control Centre remains the central hub for managing emergency and non-emergency reports, acting as the first point of contact for the public and ensuring incidents are assessed, prioritised, and resolved efficiently.
During the fourth quarter of 2025, the General Department of Operations recorded a 99.54 per cent security coverage rate, up from 98.01 per cent in the corresponding period last year. The improvement reflects enhanced operational planning and the department’s ability to adapt effectively to changing security requirements and weather-related challenges.
Technology-driven public safety
During his visit to the Command-and-Control Centre, Major General Al Shamsi reviewed recent technological and operational upgrades designed to strengthen Dubai Police’s response capabilities across a wide range of security and emergency scenarios. These enhancements support real-time situational awareness, data-driven decision-making, and intelligent performance monitoring, reinforcing Dubai’s standing as one of the world’s safest cities.
At the conclusion of the visit, Major General Al Shamsi recognised several outstanding employees for their professionalism and dedication, commending the General Department of Operations’ workforce for its teamwork, commitment, and consistently high performance standards.
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