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UAE’s Onepane launches Agentic IT to bring autonomous AI to IT operations

The launch marks a shift in IT from reactive maintenance toward proactive innovation

Rajiv Pillai
Rajiv Pillai

14 January, 2026

UAE’s Onepane launches Agentic IT to bring autonomous AI to IT operations
Arun Mohan, general partner at AMX Ventures/Image: Supplied

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Onepane, a UAE-homegrown technology company recognised as the region’s first agentic AI platform purpose-built for IT operations, has launched a new category of autonomous infrastructure called Agentic IT, aimed at transforming how enterprise IT teams operate.

While enterprises globally have rapidly adopted AI agents across sales, marketing and customer engagement, IT departments — the backbone supporting these innovations — continue to manage growing complexity using legacy, reactive tools. Onepane’s launch directly addresses this imbalance by introducing an agentic layer designed specifically for IT-Ops.

Led by technology investor Arun Mohan, general partner at AMX Ventures, Onepane’s Agentic IT framework aligns with the broader industry shift toward what Microsoft has described as “Frontier Firms” — organisations that embed artificial intelligence deeply into their operational DNA.

AI engine

At the core of this ecosystem is Onepane Pulse, an AI engine developed in the UAE that unifies fragmented IT environments. Unlike conventional monitoring tools that simply surface issues, Pulse analyses vast data streams across infrastructure, applications, security and compliance to deliver actionable intelligence and autonomous execution.

“The industry has developed an ‘agent gap’,” said Mohan. “We have agents that can write emails and agents that can close deals, but we lack agents that can self-heal a cloud environment or autonomously orchestrate a DevOps pipeline. IT professionals are currently the ‘manual labour’ behind the AI revolution. We are changing that by introducing an agentic layer that serves the individual, the team, and the entire enterprise.”

The launch marks a shift in IT from reactive maintenance toward proactive innovation. Rather than being positioned as a single product, Agentic IT is designed as an operating system for next-generation IT teams seeking to keep pace with AI-driven enterprise transformation.

Onepane’s Agentic IT model is built on a three-tier framework designed to scale across organisations:

• Personal agent – Supports individual IT engineers by automating root-cause analysis, troubleshooting and data synthesis, reducing alert fatigue and cognitive load. Engineers can query Pulse to analyse production incidents and receive immediate recommendations.

• Team agent – Acts as a digital connective layer across development, operations and security teams, capturing institutional knowledge and executing workflows without manual hand-offs. For example, patching agents can schedule, validate and report updates autonomously across environments.

• Enterprise agent – Provides leadership with a real-time “pulse” of the organisation’s digital estate, aligning technical performance with governance and business outcomes. Resilience agents continuously validate recovery objectives and identify gaps before incidents occur.

Headquartered in the UAE with a presence in the United States, Onepane has developed Pulse through a team of experienced professionals with more than a decade of expertise in building advanced IT workflows across application, infrastructure, security and compliance domains. This operational depth underpins the company’s agentic IT approach and positions it as a regional player in enterprise AI infrastructure.

Read: How JetBrains is shaping the era of intelligent, agentic software development

2026 in UAE: 6 key rules businesses, families should prepare for

The UAE’s Ministry of Human Resources and Emiratisation announced a boost in the minimum wage for Emiratis employed in the private sector

Nida Sohail
Nida Sohail

14 January, 2026

2026 in UAE: 6 key rules businesses, families should prepare for
Image credit: Getty Images

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As the UAE steps into 2026, sweeping reforms across labor, legal, environmental, and educational sectors are set to reshape the business and social landscape.

From wage adjustments for Emirati workers to legal changes empowering youth, new tax regimes for sugary drinks, and stricter environmental regulations, the nation is reinforcing its position as a forward-looking hub for business, sustainability, and social development.

Here’s a closer look at six major policy changes that businesses, educators, and citizens need to know.

Read more-UAE introduces new visa categories in sweeping 2025 reforms

1-Minimum wage for Emiratis in private sector raised to Dhs6,000

The UAE’s Ministry of Human Resources and Emiratisation announced a substantial boost in the minimum wage for Emiratis employed in the private sector. Starting January 1, 2026, the new threshold will be Dhs6,000 per month.

The updated regulation applies not only to all new citizen work permits but also to existing permits that are renewed or amended from the start of the year. Companies employing Emiratis before January 1 will need to adjust salaries to meet the new standard by June 30, 2026, giving businesses a six-month window for compliance.

This move underscores the UAE government’s commitment to supporting its workforce while enhancing economic stability.

2-Legal adulthood now 18 to empower youth participation

In a move aimed at modernising its legal system and encouraging youth engagement in the economy, the UAE has lowered the legal age of adulthood to 18 years.

The change is part of a newly issued Federal Decree Law establishing the Civil Transactions Law, which creates a comprehensive framework for civil rights, obligations, and transactions nationwide. According to state news agency WAM, this landmark reform is designed to align civil capacity with economic realities and facilitate greater involvement of young citizens in business and society.

3-Single-use plastic ban expands from January

As part of its broader sustainability agenda, the Ministry of Climate Change and Environment (MOCCAE) will expand the ban on single-use plastics across the UAE, effective January 1, 2026.

The new restrictions, introduced under the second phase of Ministerial Decision No. 380 of 2022, cover consumer plastic products and bags. The policy aligns with the UAE’s goals to protect ecosystems, reduce environmental waste, and promote a sustainable lifestyle, sending a clear message to businesses and consumers to adopt greener practices.

4-Public schools adjust Friday timings

To better align with religious practices, the UAE’s Ministry of Education has revised Friday school hours for public schools, effective January 9, 2026.

Following nationwide adjustments to Friday prayer times, the Friday sermon and prayer will now begin at 12:45 pm. This shift ensures that students and staff can observe religious obligations without disrupting the academic schedule, reflecting the government’s effort to balance education and cultural commitments.

5-Tiered excise tax introduced for sweetened drinks

In a bid to curb sugar consumption and encourage healthier choices, the Federal Tax Authority (FTA) has implemented a tiered excise tax on sweetened beverages, effective January 1, 2026.

The new tax mechanism is volumetric and links the excise tax directly to the sugar and sweetener content per 100 millilitres of a drink. This approach replaces a flat tax system and encourages beverage producers to reduce sugar content, creating opportunities for innovation while contributing to public health objectives.

6-Updated age cut-off for KG and Grade 1 admissions

Education policy is also being updated. From the 2026–2027 academic year, the UAE will shift the age cut-off for kindergarten and Grade 1 admissions to December 31 of the admission year, replacing the previous August 31 cut-off.

This change applies to all schools and kindergartens whose academic year begins in August or September. Authorities say the update will streamline school entry policies and better align early education with developmental readiness.

With these six major policy shifts, the UAE is clearly signaling its intent to foster a modern, sustainable, and economically inclusive environment. From labor reforms and tax policy innovations to environmental protections and educational updates, businesses and citizens alike must stay informed to capitalise on opportunities and comply with new regulations. 2026 is shaping up to be a transformative year for the nation.

Global Village Season 30 closing date, January highlights for visitors

Since opening in 1997, Global Village has welcomed more than 100 million guests, with Season 29 alone setting a record of 10.5 million visitors

Neesha Salian
Neesha Salian

14 January, 2026

Global Village Season 30 closing date, January highlights for visitors
Image: Supplied

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Dubai’s Global Village is entering the final stretch of its landmark season, with organisers confirming that Season 30 will officially close on May 10. Season 31 will open later this year.

Before the curtain comes down, January has been positioned as one of the most content-rich months on the calendar, combining headline concerts, family-first programming and cultural celebrations.

As the region’s most visited multicultural destination, Global Village has spent nearly three decades refining a simple idea: bring the world together in one place, then keep it moving. January shows exactly how that formula still works.

Live music anchors the month’s programming, starting with a headline concert by Yemeni artist Hussein Moheb, who performed on the Main Stage on January 10 at 8pm. Known for hits including Ensa and Sayed Al Ahbab, the performance drew large crowds.

International acts at Global Village

International acts are also in play. Until February 1, the Red Hot Chili Pipers bring their high-energy mix of bagpipes, rock, and pop to the Main Stage, performing twice daily except Tuesdays.

Later in the month, the Girl Power tribute show on January 25 celebrates iconic female performers, spanning Taylor Swift, Beyoncé, the Spice Girls, and Little Mix, blending live vocals with choreography aimed at multi-generational audiences.

January is equally stacked for families. Baby Shark Live runs daily from January 9 to 31 across the Main Stage and Kids’ Theatre, while the Wonderers Kids’ Fest launched on January 9 and runs through February 15.

With interactive shows and activities from 4pm to 10pm, the festival has been timed to take advantage of cooler weather and school-friendly hours.

Cultural programming remains at the heart of the destination.

From January 29 to February 5, the Kuwait Pavilion will host National Day celebrations, featuring themed performances, traditional calligraphy, Arabic coffee, and daily shows by AlSheyyab Band.

Fireworks, drone displays and rides

Fireworks light up the skyline every Friday, Saturday, and Tuesday at 9pm, with an additional drone and fireworks display scheduled for January 31 to mark Kuwait National Day.

All of this unfolds against the scale that has come to define Global Village. Season 30 features 30 pavilions representing more than 90 cultures, over 3,500 retail outlets, and more than 250 dining destinations.

Across the season, 450 performers are delivering more than 40,500 shows, while Carnaval continues to offer over 200 rides and games.

Since opening in 1997, the destination has welcomed more than 100 million guests, with Season 29 alone setting a record of 10.5 million visitors.

MENA sustainable finance market hits $35.1bn in 2025, shows report

Rising investment in AI-driven data centres is likely to further focus attention on energy efficiency, water security, and climate-resilient infrastructure, the Bloomberg Intelligence report stated

Gulf Business
Gulf Business

14 January, 2026

MENA sustainable finance market hits $35.1bn in 2025, shows report
Image: Getty Images/ For illustrative purposes

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The Middle East and North Africa’s (MENA) sustainable finance market reached $35.1bn in 2025, driven by financial institutions and energy-related issuers, according to a new report by Bloomberg Intelligence.

The report found that MENA sustainable finance issuance has expanded sevenfold since 2020, although the total fell 18 per cent from its 2023 peak amid global market headwinds.

Financial institutions now dominate the sector, accounting for nearly half of issuance, up from 32 per cent in 2020, reflecting increased regulatory support and lending activity as banks adopt sustainability frameworks and decarbonise their balance sheets.

How the GCC supported the move towards sustainable finance

Saudi Arabia emerged as the region’s largest issuer in 2025, with $19.7bn in issuance, supported by its 2024 Green Financing Framework, overtaking the UAE.

Read: Saudi Arabia: CMA issues rules for green, sustainable debt instruments

Green-labelled instruments, the largest segment, rose 60 per cent to $25.8bn, funding renewable energy, low-carbon infrastructure, and water-efficiency projects, with growing demand linked to regional data centre expansion.

UAE banks, including First Abu Dhabi Bank and Emirates NBD, played a key role in underwriting and lending, supporting sustainability-linked instruments and green bonds.

The UAE Banking Federation’s Dhs1tn sustainable finance target by 2030 underpins expectations of long-term growth, with Bloomberg Intelligence estimating a potential $2tn opportunity across renewables, water, and low-carbon infrastructure.

Strengthening the foundations for future growth

“While issuance eased in 2025 in line with global trends, the shift toward bank-led and green-labelled financing reflects a more durable market structure well positioned for further growth,” said Grace Osborne, ESG analyst at Bloomberg Intelligence.

She added that regulatory progress in the region is strengthening the foundations for future growth, although the lack of a harmonised regional taxonomy limits transition activity classification.

The report also noted that adoption of International Sustainability Standards Board-aligned disclosures, climate risk assessment, and transition planning is expected to become a key differentiator for issuers seeking sustainable capital.

Rising investment in AI-driven data centres is likely to further focus attention on energy efficiency, water security, and climate-resilient infrastructure.

Smart Gate not working? Here’s how to prevent delays at Dubai airport

GDRFA Dubai provides an online tool that allows travellers to verify whether their biometric and identity data are registered in the Smart Gate database

Rajiv Pillai
Rajiv Pillai

14 January, 2026

Smart Gate not working? Here’s how to prevent delays at Dubai airport
Image: Dubai Media Office

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For travel managers, corporate mobility teams, and frequent flyers operating in and out of the UAE, Smart Gates have become an essential tool for streamlining airport immigration and improving traveller experience. The UAE’s Smart Gate system at Dubai International (DXB) and Al Maktoum (DWC) airports uses facial recognition and biometric technology to clear eligible passengers through passport control in seconds, without manual document checks.

However, to benefit from this contactless, high-speed experience, you must first be registered in the Smart Gate system. Whether you’re preparing travel itineraries for executives or managing cross-border mobility for staff, here’s how to confirm your status before departure.

What is the Smart Gate registration check?

GDRFA Dubai provides an online tool — Inquiry for Smart Gate Registration — that allows travellers to verify whether their biometric and identity data are registered in the Smart Gate database. This prevents last-minute surprises at immigration and helps travel teams advise passengers ahead of time.

Why it matters for businesses

For corporates and mobility managers, knowing a traveller’s Smart Gate status can reduce delays at immigration points, improve schedule planning, and ensure compliance with UAE entry requirements. Registered travellers enjoy a near-instant clearance process, which can be particularly valuable during peak travel seasons or tight itineraries.

Step-by-step: how to check Smart Gate registration

  1. Visit the official GDRFA Smart Gate inquiry page
    Navigate to the Inquiry for Smart Gate Registration service on the GDRFA Dubai website.

  2. Choose your identification method
    Users can check status using:

    • File number (found on visa stickers or e-visas)

    • UDB/Unified ID number or Emirates ID

    • Passport number, with nationality and date of birth details.

  3. Enter personal details
    Supply the traveller’s date of birth and gender, complete the captcha, and submit. GDRFA will return whether the record is registered for Smart Gates.

  4. Interpret the result
    If the response confirms registration, the traveller can use Smart Gates at Dubai airports. If not, the system may require the traveller to pass through standard immigration first — which often triggers biometric enrolment for future use.

Who is eligible

Not every traveller is eligible to use Smart Gates, even if registered. GDRFA’s guidelines specify that:

  • Registered passengers must be at least 1.2 metres tall, and

  • Typically include UAE and GCC nationals, UAE residents, and certain visa categories (including visa-on-arrival and pre-issued visa holders).

For travel and mobility planners, ensure confirmed travellers meet these criteria — especially for international groups or families with children.

Using Smart Gates in practice

Once confirmed, using the Smart Gate experience is straightforward: stand in the designated area, remove face coverings like masks and glasses, and look at the green light for biometric verification. Upon successful recognition, the automated gate opens, dramatically reducing passport control time.

Read: Salik, Dubai Airports sign 10-year deal for e-wallet parking at DXB

Why life sciences market entry fails in the Gulf

The UAE, Saudi Arabia and Qatar increasingly function as complementary hubs rather than standalone life sciences markets

Rajiv Pillai
Rajiv Pillai

14 January, 2026

Why life sciences market entry fails in the Gulf
Anastasia Bystritskaya/Image: Supplied

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Life sciences companies expanding into the Gulf often approach the region with strong capital backing and ambitious growth targets, yet many struggle to achieve scale. According to global life science market analyst Anastasia Bystritskaya, the problem is rarely market potential. Instead, it lies in how companies design their entry strategies.

“Treating each market as a standalone system duplicates infrastructure, increases costs and slows execution,” Bystritskaya said. “Cross border logistics and trade are now the backbone.”

She points to the region’s rapidly integrated logistics infrastructure as evidence that country-by-country playbooks are increasingly outdated. Saudi Arabia’s 950km Landbridge railway is expected to cut transit times between the Red Sea and the Gulf, while the Kingdom’s $267bn logistics push targets 59 logistics zones by 2030. The UAE hosts one of the world’s top 10 container ports, and Qatar operates the eighth busiest cargo airport globally.

“Building separate supply chains in each country, instead of using these hubs as regional distribution nodes, is inefficient,” she said.

The same fragmentation often appears in commercial setup. “Fully independent entities in every market burn runway,” Bystritskaya noted. “Partnership led models move faster.”

She cited Valbiotis’ exclusive agreement with UAE-based Mena Nutrition, which enabled the company to enter the UAE, Saudi Arabia, Lebanon and Iraq using existing regulatory and commercial infrastructure. Endocare, meanwhile, used the UAE as an operational base and partnered with Riyadh’s The Clinics to scale into Saudi Arabia.

From a strategic perspective, Bystritskaya argues that the UAE, Saudi Arabia and Qatar increasingly function as complementary hubs rather than standalone life sciences markets.

“The three markets are specialising into hubs that work better together,” she said.

Saudi Arabia has emerged as the region’s demand and investment heavyweight, with population scale that supports multinational clinical trials. She highlighted AstraZeneca’s INTERSTELLAR lupus study, which spans sites in Riyadh, Jeddah and Abha. The UAE, by contrast, plays the role of logistics connector and coordination base for regional research and development.

“The Dubai Research, Development and Innovation Grant Initiative has backed projects involving researchers from Saudi Arabia and Qatar,” she said, adding that digital infrastructure — including 5G rollout, AI-ready data centres and regulatory agility — supports digital health and precision medicine companies serving the wider Middle East.

Qatar, meanwhile, has prioritised diagnostics and genomics. “High consanguinity rates drive demand for advanced genomics, including work on Fructose 1,6 Bisphosphatase deficiency, which increases the need for sophisticated NGS capacity,” Bystritskaya said.

The strategic lesson

The strategic takeaway, she argues, is clear. “The strategic lesson is to design for interconnectedness and localise with discipline, putting manufacturing and clinical investments where they fit, Saudi Arabia for volume and the UAE for high tech logistics and coordination.”

Regulation, often perceived by foreign entrants as restrictive, should instead be read as a roadmap for investment. In Saudi Arabia, reimbursement frameworks are clearly defined. “The Saudi Clinical Practice Guideline for the Assessment and Management of Low Back Pain, issued under the National Guidelines Programme, outlines diagnostics and therapies funded by the public system,” she said. “Aligning with these pathways lowers entry risk and clarifies demand.”

In the UAE, prevention-led policy is shaping funded demand for diagnostics. “Abu Dhabi’s Ef7es program, linked to the Thiqa insurance scheme, mandates regular screening for citizens aged 18 and above,” Bystritskaya said. “The National Genome Program is embedding genetic data into patient records, signalling demand for personalised therapies and a data intensive care model.”

Digital health is also being pulled forward by public investment. “Saudi Arabia and the UAE have committed roughly $65bn to digital health infrastructure under Vision 2030 and related initiatives,” she noted, adding that Abu Dhabi’s Department of Government Enablement aims to become an AI native government by 2027.

Local manufacturing has become another defining pillar of GCC life sciences strategies. Saudi Arabia’s logistics investments are creating manufacturing corridors that improve reliability for time-sensitive biologics, while the UAE is reinforcing its re-export and pharma logistics role.

“Emirates SkyCargo’s Vital service, purpose built for clinical trials and gene therapies, reported a 54 per cent increase in volumes, indicating cold chain capacity is operating at scale,” Bystritskaya said.

Regulatory enforcement

Regulatory enforcement also matters. “Saudi Arabia’s SFDA Drug Track and Trace System, RSD, is being enforced and integrated across pharmacy supply chains to improve drug security and data integrity.”

State-backed demand can further offset localisation risk. “The UAE’s Federal National Council has tied local pharmaceutical manufacturing to national security and advanced legislation around strategic stockpiling, supporting offtake mechanisms for essential medicines,” she said.

In this environment, Bystritskaya argues that relationships themselves have become a form of infrastructure. “Readiness now includes institutional alignment,” she said. “Relationships with sovereign wealth funds, regulators and local conglomerates often determine speed to market.”

She pointed to recent participation by Qatari and Abu Dhabi sovereign funds, including QIA and MGX, in a $20bn AI infrastructure raise as a signal of intent to build the compute backbone required for advanced biomedical research.

Read: Bupa CareConnect CEO on building a connected, patient-centric healthcare ecosystem

However, a major disconnect remains between investor expectations and operational reality — particularly around talent. “Talent is the biggest gap under nationalisation mandates,” she said. Saudisation requirements in pharmacy and engineering, alongside rising expectations in the UAE to move beyond packaging into advanced manufacturing, are exposing skills shortages in deep technical STEM roles.

This is forcing sustained workforce investment, automation and shadow programmes where expatriate specialists train local counterparts. “The UAE’s Make it in the Emirates and Saudi Arabia’s NIDLP are as much technology adoption programs as industrial policy,” she said.

Cost assumptions present another risk. Imported raw materials and APIs can limit true local value addition to 10–20 per cent of final product value, while limited visibility beyond Tier 1 suppliers leaves operations exposed to global disruptions.

The future

Looking ahead, Bystritskaya says early indicators of success are becoming clearer. “Alignment with prevention priorities is a strong signal,” she said, pointing to the UAE’s National Genome Program and mandatory screening initiatives. Operating design is equally telling. “Treating GCC markets as isolated silos is a stall pattern.”

Her final advice to decision makers is unequivocal. “Treat regulation as an investment roadmap and plan for institutional alignment from day one,” she said. “The export to the Gulf playbook is expiring. The next phase is creating with the region.”

Companies that align with national priorities and position themselves as contributors to industrial and scientific sovereignty, she concluded, are far more likely to secure a durable licence to operate across the Gulf.

Note: Anastasia Bystritskaya is a global life science market analyst and you can find more information about her over here.

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